RepairBudy

Privacy Policy

Last updated: August 2026

RepairBudy ("we", "us", "our") operates a doorstep repair booking platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Account details: name, email address, mobile number, state, city, and address.
Booking details: service type, described issues, photos/videos you upload, and address for the visit.
Security recovery data: a security question and answer you set at registration, used only to verify your identity if you lose access to your email.
Location data: with your device permission (which your browser will always ask for before sharing), we capture your location when you log in, and periodically (roughly every 5 minutes) while you have the app open and are actively logged in — for both customers and technicians. Technicians additionally have their location captured when tapping "Mark Reached" on a job. This location is used to: help match nearby technicians to customers, let customers and technicians coordinate a visit, confirm arrival at a job, and allow our support/safety team to assist in case of a dispute or emergency. Location sharing between a customer and their assigned technician automatically stops once a job is marked complete, but the periodic location update to our systems continues while you remain logged in, for platform safety and operational purposes.
Payment references: we store a payment reference ID for each booking; full card/bank details are handled directly by our payment gateway and never stored on our servers.

2. How We Use Your Information

To create and manage your account and bookings.
To match customers with nearby technicians and confirm job completion via OTP.
To send transactional emails: OTP codes, booking confirmations, invoices, and account notices.
To respond to support requests submitted via the Contact/Help form.
Your account's last known location (see Section 1) is visible to RepairBudy administrators at all times, for coordination, safety monitoring, and dispute resolution. It is never sold or shared with third parties, and is not visible to other customers or technicians beyond the specific person you're transacting with on an active job.

3. Sharing of Information

We do not sell your personal data. Limited information (name, phone, address) is shared between a customer and the technician assigned to their booking, solely to complete the service. We may share data with service providers who help us operate the platform (e.g. email delivery, payment processing), bound by confidentiality obligations.

4. Data Security

Security answers are stored in hashed (encrypted) form and are never visible in plain text, including to our own staff. Login is verified using a one-time password sent to your registered email rather than a stored password.

5. Your Choices

You can update your profile details at any time from your dashboard.
You can request account deletion by contacting us via the Help form.
Email change requests are reviewed by RepairBudy before taking effect, to prevent unauthorized account takeover.

6. Contact Us

For any privacy-related questions, use the Help / Contact form in the app, or reach us at the email listed on our Contact page.